Effective Date: 16/04/2025
Last Updated: 23/01/2025
Free Recovery Online (“FRO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our crypto recovery and investigative services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Information you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number
- Country or region
- Case-related details (transaction hashes, wallet addresses, exchange names, screenshots, correspondence)
b. Technical & Usage Data
Automatically collected information may include:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral source
c. Blockchain & Case Data
As part of forensic analysis, we may process:
- Public blockchain data
- Wallet addresses
- Transaction metadata
This data is analyzed strictly for investigative and recovery-related purposes.
2. How We Use Your Information
We use collected information to:
- Conduct case evaluations and forensic investigations
- Communicate with you regarding your inquiry or case
- Prepare investigative reports and recovery strategies
- Comply with legal, regulatory, or law enforcement requests
- Improve website performance and user experience
- Prevent fraud, abuse, or misuse of our services
We do not sell or rent your personal data.
3. Legal Basis for Processing (GDPR)
Where applicable, we process personal data under the following legal bases:
- Your consent
- Performance of a contract or pre-contractual steps
- Legal obligations
- Legitimate interests (fraud prevention, security, service improvement)
4. Information Sharing & Disclosure
We may share information only when necessary and appropriate, including with:
- Law enforcement agencies or regulatory authorities
- Legal counsel and compliance professionals
- Cryptocurrency exchanges, custodians, or financial institutions (for recovery attempts)
- Trusted service providers under strict confidentiality agreements
All disclosures are limited to the minimum information required for legitimate purposes.
5. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction.
We take reasonable measures to ensure appropriate safeguards are in place for such transfers.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet legal, regulatory, or contractual requirements
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
7. Data Security
We implement industry-standard security measures, including:
- Encryption
- Access controls
- Secure data storage
- Confidential case handling procedures
While no system is 100% secure, we take reasonable steps to protect your information against unauthorized access, loss, or misuse.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us using the information below.
9. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and usage patterns
- Enhance user experience
You may manage cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
12. No Guarantee Disclaimer
Submitting information or engaging our services does not guarantee asset recovery.
All recovery efforts depend on external factors including blockchain activity, timing, exchange cooperation, and legal constraints.
13. Updates to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
Free Recovery Online
📧 Email: info@freerecoveryonline.com
🌐 Website: Freerecoveryonline.com